Return & Refund Policy
1. Introduction
At Cake Artistry Hub, we strive to provide the best learning experience through our baking courses. If for any reason you are not satisfied with our services, please review our refund and return policy below.
2. Course Enrollment Refund Policy
- Refund Process: To request a refund, please contact us at bakecookwithnitu@gmail.com with your order details and the reason for the refund request. We will process your refund within 10 business days of receiving your request.
- Non-Refundable Items: Materials, tools, or any physical products purchased as part of the course package are non-refundable.
3. Cancellation Policy
- Course Cancellations by Us: In the unlikely event that we need to cancel a course, you will receive a full refund of the course fee.
- Course Cancellations by You: If you need to cancel your enrollment, please contact us at bakecookwithnitu@gmail.com as soon as possible. Refunds will be processed according to the eligibility criteria mentioned above.
4. Return Policy for Physical Products
- Return Eligibility: Physical products purchased from Cake Artistry Hub, such as baking tools or materials, can be returned within 14 days of receipt if they are unused, in their original packaging, and in the same condition as when you received them.
- Return Process: To initiate a return, please contact us at bakecookwithnitu@gmail.com with your order details and the reason for the return. We will provide you with instructions on how to return the product. The cost of return shipping is the responsibility of the customer.
- Refund Process for Returns: Once we receive the returned product and verify its condition, we will process your refund within 10 business days. Refunds will be issued to the original payment method used for the purchase.
5. Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item according to the return policy and place a new order for the desired item.
6. Non-Returnable Items
The following items are not eligible for return or refund:
- Downloadable digital products
- Personalized or custom-made items
- Perishable goods such as food items
7. Contact Us
If you have any questions or need further assistance regarding our refund and return policy, please contact us at bakecookwithnitu@gmail.com.